Refund and cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period begins on the day you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must inform us [Rabih Lahoud, Brahmsstrasse 36, 40789 Monheim am Rhein; Email: info@rabihlahoud.de] by means of a clear statement (e.g. a letter sent by post or email) of your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, characteristics and functioning of the goods.

– End of cancellation policy –

Download sample cancellation form